You are here
Frequently Asked Questions - ECF
Why can't I see my "Free Look"?
Double-clicking will lose the free look at the document. It is important to only single-click the hyperlink to view the document.
Why do I keep getting prompted to log in to ECF?
I enter my username/password, go to the next screen, click submit, and then get prompted to enter my username/password again.
1. You are logged into ECF with the same username and password as someone else in your firm. There can only be one active ECF session with a particular username and password. Once a second person logs in with the same username/password, the first session will end.
2. The firm has two Internet connections and is load-balancing between the two. In this case, the CM/ECF server sees two different IP addresses for the only login with that username/password, and so it still appears to the server that two people on two separate machines are logging in with the same login and password.
Why does the PACER login screen appear when I click on my document link?
Double-clicking will lose the free look at the document. It is important to only single-click the hyperlink to view the document.
Refrain from viewing the document in the e-mail preview mode. Fully open the e-mail and then click on the link.
The free look is available only from the Notice of Electronic Filing in one's e-mail, and not from the e-filing receipt displayed inside ECF upon e-filing a document.
After the free look viewing of the PDF document, you must have a PACER account and log in to PACER to view the documents referenced by the document number hyperlink in the Notice of Electronic Filing e-mail.
If you believe you are receiving the PACER login prompt in error, you can contact the PACER Service Center for assistance at 1-800-676-6856.